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  • I’m riding the North Pole Express train, how can I redeem my free photo with Santa?
    You are welcome to walk-in and see Santa before or after your train ride! Your North Pole Express train ticket includes a free 4x6 printed photo or the equivalent of $10 towards a photo package. If you’d like to make a reservation to see Santa, please see email communication from the City of Grapevine via TICKET LINE for details.
  • I do not see your A La Carte menu on your reservations page. How can I purchase from the A La Carte menu?
    A La Carte menu items are not available for purchase online. A La Carte items are only available for purchase in person, if you already have a reservation you may add any item from the A La Carte menu once you arrive! See y'all soon!
  • How many reservations do I need?
    One reservation per household. Each party must pay for their own package.
  • When should I arrive for my reservation?
    Arrive on time. Our aim is to begin your photos within your scheduled 5-minute window, however, your start time is not a guarantee.
  • What do the Keepsake Frames look like?
    4x6 Keepsake Frame included in Santa’s Favorite photo package Choose from one of our 4 keepsake frames which commemorates your visit to the North Pole Express or the Christmas Capital of Texas. Fits a 4x6 photo. Wallet Size Keepsake Ornament/Magnet included in Red Nose Special photo package This is a magnet and ornament all in one! Choose to put it on your tree or refrigerator–either way, you’ll have a place to remember your visit with Santa. Fits a wallet size photo.
  • Can we buy North Pole Express Train tickets through Main Street Santa?
    No. North Pole Express tickets are purchased exclusively through the Grapevine Vintage Railroad. Please visit North Pole Express in Grapevine, TX | Get Information for all train info and to purchase tickets.
  • Do I have to ride the train to get my picture with Santa?
    Nope! Main Street Santa is open to the public! Click here to make a reservation, or simply walk-in when it’s convenient for you and your family.
  • How many people can fit in a photo with Santa?
    8 people can fit in a picture with Santa.
  • Do I need a reservation? Or are walk-ins welcome?
    Walk-ins are always welcome. We recommend making a reservation so you can skip the line and spend more time exploring all that the North Pole Express Village has to offer. Remember there are 3 ways to see Santa: Make a reservation, Story Time with Santa, or Walk-in.
  • How will I receive my digital images?
    Included in all photo packages are your digital images. You will have access to your digital images immediately after your photo session. Scan the QR code we give you and you’ll be able to download them. Remember to tag us in your posts on Instagram (@mainstreetsanta) and Facebook!
  • How is Main Street Santa affiliated with the North Pole Express train experience?
    We are contracted with the City of Grapevine to provide Santa photos for train participants.
  • Can I bring my pet?
    Yes! We gladly welcome all well-behaved pets. However, please ensure that your pets are leashed at all times and comply with all city requirements when they are not being photographed. If you plan to bring your furry friends, Thursdays would be an ideal day as there are fewer crowds and no trains running.
  • Where do I park?
    There is free parking on the street and in surrounding neighborhoods around Main Street. There is a paid parking garage approximately 2 blocks away off East Dallas Road. Handicap parking is available behind the Convention Visitors Bureau building.
  • Do you offer refunds for Picture with Santa? / Can I reschedule?
    We do not offer refunds. If you need to reschedule your reservation, you can reschedule up to 4 hours prior to your appointment using the link provided in your confirmation email.
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