Here are some Frequently Asked Questions that may help.

If you didn't find what you are looking for,

 please do not hesitate to contact us.

How will you provide a safe environment during the Covid-19 Pandemic? 

Your safety is our top priority. Santa's set design will be reworked this year to provide a touch-free photo opportunity. All necessary safety precautions will be in place, while also ensuring that your Santa visit is fun for the whole family. Specific details TBD.

Where are you located?

*New Location* We are now located at The Convention Visitors Bureau, 636 South Main Street, in Downtown Grapevine. This is a bigger venue than previous years - meaning there will be plenty of space to social distance!

What are your hours?

Our store hours for the 2020 season can be found here.

Where do I park? 

Do I have to ride the train to get my picture with Santa?

Nope! Click here to book a time that works for you.

What can I use my picture voucher for?

Your voucher has a $10 value and can be applied towards any photo purchase.

When should I arrive?

Arrive on time. Our aim is to begin your photos within your scheduled 5-minute window, however, your start time is not a guarantee.

Can I bring my pet?

YES! We welcome all well-behaved pets. Pets must be leashed and follow all city requirements when not having their photos taken. 

Location: North Pole Express   (682)-999-1016

636 South Main Street Grapevine, TX