Here are some Frequently Asked Questions that may help.
If you didn't find what you are looking for,
please do not hesitate to contact us.
Where do I park?
There are several locations you can park around The North Pole Express. The parking garage behind the CVB, free parking at the convention center, and various paid lots around the building.
Parking with Free Shuttles provided at this location:
Grapevine Public Library
1201 Municipal Way
Grapevine, Texas 76051
Parking without Shuttle provided at this location:
400 W. Dallas Rd
Handicap Parking is available at these locations:
814 S. Main St., Chill Sports Bar & Grill (or)
815 S. Main St., corner of Main Street and Dallas Road
Do I have to ride the train to get my picture with Santa?
Nope! Click here: Reservation to book a time that works for you.
Can I get my free 4x6 photo before I ride the train?
YES! Avoid lines of the North Pole Express and capture your moment with Santa before you ride the train or you can also come back another time with your voucher.
Can I bring my pet?
YES! We welcome all well behaved pets. Bring your pet(s) on December 3rd-5th or 10th-12thh anytime between 4-8pm. Pets must be leashed and follow all city requirements when not having their photos taken.
What are your hours?
For the 2019 Season, we are open:
Nov 29th-December 1st 8:30am-10:00pm
December 3rd-5th 4:00pm-8:00pm
December 6th-8th 8:30am-10:00pm
December 10th-12th 4:00pm-8:00pm
December 13th-23rd 8:30am-10:00pm
December 24th 9:00am-3:00pm