Here are some Frequently Asked Questions that may help.

If you didn't find what you are looking for,

 please do not hesitate to contact us.

What are your hours?

For the 2020 Season, the General Store is open:

**No Santa during this period;.l Construction

Nov 14th-December 25th:10:00am - 4:00pm

**Closed every Thursday

November 27th to December 23rd:

Fridays, Saturdays, Sundays until 8:00pm

Monday  - Wednesday: 2:00pm to 8:00pm

**Closed every Thursday

December 24th:

10:00 am to 4:00 pm

Where do I park? 

There are several locations you can park around The North Pole Express. The parking garage behind the CVB, free parking at the convention center, and various paid lots around the building. 

Handicap Parking is available at these locations:

814 S. Main St., Chill Sports Bar & Grill    (or)

815 S. Main St., corner of Main Street and Dallas Road

Do I have to ride the train to get my picture with Santa?

Nope! Click here: Reservation to book a time that works for you.

Can I get my free 4x6 photo before I ride the train?

YES! Avoid lines of the North Pole Express and capture your moment with Santa before you ride the train or you can also come back another time with your voucher.

Can I bring my pet?

YES! We welcome all well behaved pets. Bring your pet(s) on December 3rd-5th or 10th-12thh anytime between 4-8pm. Pets must be leashed and follow all city requirements when not having their photos taken. 

How will you provide a safe environment? 

Santas set will be reworked this year to provide a touch-free photo opportunity. Details TBD. Move to top

Location: North Pole Express   (682)-999-1016

701 South Main Street Grapevine, TX